Zero loan officer responses the telephone and every voicemail is actually complete
Crappy customer service… Cannot started to financing officer. Become refinance processes. Turned-in the files, missed 5 closings. Nonetheless waiting! Losing money. Complicated support service. Crappy price! Just how performed they arrive at 4.5 mil when you look at the conversion process? Pose a question to your Claims Attorneys Work environment.
They continue going us to the latest loan processors
Terrible customer service. I’ve been speaing frankly about a good refinance due to the fact no closer to closing than I became during the Summer. Customer support are a joke. They just import us to different people, i am also bounced up to such as for instance a basketball. Very troubled and you may enraged and you may have always been swinging my personal financial asap. Do not recommend This new Rez anyway.
My personal loan are with Ditech therefore are sold to The new Rez
Don’t use NEWREZ….biggest error We have made. Started trying refi. Just like the Can get these days it is October nevertheless waiting. You will find sent the same paperwork during the many times. Are unable to arrived at people because of the cellular phone. My mortgage was recognized two months ago still wishing. The organization was a joke go in other places.
The new Rez ‘s the bad mortgage company!! The fresh Rez named and you may offered to refi my personal mortgage at the a down interest. The loan Manager Ryan said it will be easy “no hassle”. The guy together with said it’s not necessary for the next assessment as the mortgage was just 1 year dated and we also were https://www.cashadvancecompass.com/loans/online-installment-loans-instant-approval not getting one more income aside! HA… 5 months after he could be asking for docs it have. The loan Processor chip try not to comprehend the docs I publish on their safe site. The brand new seriously poor lender We have ever worked with! Help save the anger and find several other bank!!
NewRez/Shellpoint gotten our very own financial off Ditech. Basic payment so you can NewRez was at , and this i build via the NewRez website to have automated costs toward firstly each month. All the ran better until . They never ever grabbed the latest fee that was said to be removed from our bank account! We did not find until we got a visit to the away from specific uncommon matter saying they were NewRez, don’t consult with her or him as we did not admit the quantity. Checked out all of our membership online thru their website and you can reduced and you will view the newest Oct payment had not started automatically obtained! Had into cellular telephone that have NewRez support service instantly locate away that which was happening and you may is advised it absolutely was particular version of “glitch”. Actually, costs being mobile having percentage perfectly because the ! There is certainly plenty of money in this new family savings for this! I spoke which have a few more people on the , into second individual using the commission over the telephone with the latest declaration away from the girl there would-be no late charge, no fee also it would-be ACH. It is now as well as on the web page it’s proving myself that it’s an enthusiastic unapplied percentage! What on earth, here is the Oct step one commission and ought to was applied therefore Instantly on the . Therefore we log on to the telephone again together with them now and you will ask what are you doing? Was told you to definitely she’d instantly consult it be applied to the fresh Oct payment and you can “you’re not later” We called our lender right after speaking with NewRez towards and you will the lending company said “zero sample at the fee was questioned by the NewRez/Shellpoint, it (the financial institution) commonly stopping one commission and now we have lots of currency to pay for 4 numerous years of payments”! I have less than one year remaining with this initially home loan and they are seriously given going to the condition attorneys general’s work environment, the greater providers agency, hiring an attorney and paying this from now. All of our on the internet account that have NewRez reveals the second fee is auto-paid down is placed to own The fall of step 1, however if we make an effort to look at the scheduled automatic costs, it informs us we can’t because the account is “delinquent”. This is so completely wrong toward of a lot accounts! I have Not ever been later in the 31 decades with your financial percentage and we also possess the greatest credit rating more than 850! Will they be now likely to screw the credit rating? Stay away from Her or him!
